Contact Us

Are you looking for Support Videos, Docs or faqs?

Existing Customers: Please click on the “ Login” icon or click here to login. In your support area, you will find vehicle help & information. You can also contact us regarding your specific vehicle.

New Customers: Navigate to the item on this website and scroll to the videos section. You will find all available “in action”, “info” and “assembly/maintenance” videos and below the videos, the tab for available “support” documentation.

Online Support

Delivery Estimates: Confirmed in Checkout
Sales, Customer Service & echnical Support Lines: Open As Normal
SHOWROOM: Closed for Refurbishment (Click & Collect Service is Available)

Please select the most relevant department below for your query. Existing customers, please where possible use your registered account email, this will enable us to answer your query faster.


Customer Services

  • Information on Existing Orders
  • Delivery Information & Queries
  • Under Warranty Repair or Support Issues

Sales Team

  • For Help on making a New Order
  • Product Information & Specification Queries
  • Product Availability & Suitability

Spares & Parts

  • For Spares & Parts Queries

Technical Support

  • General Technical Queries for existing customers
  • Product Maintenance & Repair Advice
  • Out of Warranty Servicing or Repairs
  • Warranty Repair Updates

Contact Forms

In order to receive the fastest response, please select the most relevant form for your query. If you are an existing customer, where possible, please use the email address associated with your account.

  • Information on Existing Orders
  • Delivery Information & Queries
  • Under Warranty Repair or Support Issues
Photo or Video of the issue to help with diagnosis.
  • For Help on making a New Order
  • Product Information & Specification Queries
  • Product Availability & Suitability
  • For Spares & Parts Queries
  • General Technical Queries for existing customers
  • Product Maintenance & Repair Advice
  • Out of Warranty Servicing or Repairs
  • Warranty Repair Updates
Photo or Video of the issue to help with diagnosis or Parts ID.
The maximun size of file is 33MB.

Our Address

FunBikes, Unit 5f, Old Dalby Business Park,Old Dalby, Leicestershire, LE14 3NJ

Telephone: 01664 498 640

Showroom

Closed for Refurbishment. Click & Collect Service is Available. We apologise for the inconvenience.

Monday 9am to 5:30pm
Tuesday 9am to 5:30pm
Wednesday 10am to 5:30pm
Thursday 9am to 5:30pm
Friday 9am to 5:30pm
Saturday 9am to 5:30pm
Sunday 10am to 4:00pm

Sales & Support Lines Opening Times

Monday 9am to 5:30pm
Tuesday 9am to 5:30pm
Wednesday 10am to 5:30pm
Thursday 9am to 5:30pm
Friday 9am to 5:30pm
Saturday 9am to 5:30pm
Sunday 10am to 4:00pm

Deliveries Estimates

"Dispatch Times" are accurate at Checkout and are being adjusted in real-time to remain as precise as possible.

Click & Collect

Collection Estimates: Confirmed in Checkout.

You will be contacted when your item is available for collection. Identification will be required.

Collection Hours

Monday 9am to 5:00pm
Tuesday 9am to 5:00pm
Wednesday 10am to 5:00pm
Thursday 9am to 5:00pm
Friday 9am to 5:00pm
Saturday 9am to 5:00pm
Sunday 10am to 3:30pm

Collection Address

Unit 5f
Old Dalby Business Park
Old Dalby
Leicestershire
LE14 3NJ

Stock Availability

Stock shown on the website is accurate.

Any items shown as “OUT OF STOCK” – We have not yet received a confirmed receipt date.

Any items shown as “PRE-ORDER” – We have a confirmed estimate for date of delivery. These items will have an estimated date of arrival and will give a date for delivery in checkout.

Any items shown as “ADD TO BASKET” – Are currently in stock and available for delivery and a delivery date will be given in checkout.

Customer Services Response Times

Current Telephone Answer Times: Waiting Times Confirmed on Call.

Current Email Response Times: Up to Next Working Day.

LiveChat: Approximately “5” minutes

 

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