Contact Us

Are you looking for Support Videos, Docs or faqs?

Existing Customers: Please click on the “ Login” icon or click here to login. In your support area, you will find vehicle help & information. You can also contact us regarding your specific vehicle.

New Customers: Navigate to the item on this website and scroll to the videos section. You will find all available “in action”, “info” and “assembly/maintenance” videos and below the videos, the tab for available “support” documentation.

Online Support

COVid-19 Update: Delivery Estimates: Confirmed in Checkout - Sales, Customer Service & Technical Support Lines: Open As Normal - SHOWROOM: CLOSED

Please select the most relevant department below for your query. Existing customers, please where possible use your registered account email, this will enable us to answer your query faster.


Customer Services

  • Information on Existing Orders
  • Delivery Information & Queries
  • Under Warranty Repair or Support Issues

Sales Team

  • For Help on making a New Order
  • Product Information & Specification Queries
  • Product Availability & Suitability

Spares & Parts

  • For Spares & Parts Queries

Technical Support

  • General Technical Queries for existing customers
  • Product Maintenance & Repair Advice
  • Out of Warranty Servicing or Repairs
  • Warranty Repair Updates

Contact Forms

In order to receive the fastest response, please select the most relevant form for your query. If you are an existing customer, where possible, please use the email address associated with your account.

  • Information on Existing Orders
  • Delivery Information & Queries
  • Under Warranty Repair or Support Issues
Photo or Video of the issue to help with diagnosis.
  • For Help on making a New Order
  • Product Information & Specification Queries
  • Product Availability & Suitability
  • For Spares & Parts Queries
  • General Technical Queries for existing customers
  • Product Maintenance & Repair Advice
  • Out of Warranty Servicing or Repairs
  • Warranty Repair Updates
Photo or Video of the issue to help with diagnosis or Parts ID.
The maximun size of file is 33MB.

Our Address

FunBikes, Unit 5f, Old Dalby Business Park,Old Dalby, Leicestershire, LE14 3NJ

Telephone: 01664 498 640

Office Hours

Monday - 10am to 5:30pm
Tuesday - 10am to 5:30pm
Wednesday - 10am to 5:30pm
Thursday - 10am to 5:30pm
Friday - 10am to 5:30pm
Saturday - 10am to 5:30pm
Sunday - 10am to 4:00pm

Update: 12th April 2021

Deliveries Estimates

"Dispatch Times" are accurate in the Checkout and are being adjusted in real-time to remain as precise as possible.

Delivery estimates are shown at Checkout, and our online services and phone lines all continue as usual.

Opening Times

Monday - 10am to 5:30pm
Tuesday - 10am to 5:30pm
Wednesday - 10am to 5:30pm
Thursday - 10am to 5:30pm
Friday - 10am to 5:30pm
Saturday - 10am to 5:30pm
Sunday - 10am to 4:00pm

Stock Availability

Stock shown on the website is currently accurate.

Any items shown as “OUT OF STOCK” – We have not yet received a confirmed receipt date.

Any items shown as “PRE-ORDER” – We have a confirmed estimate for date of delivery. These items will have an estimated date of arrival and will give a date for delivery in checkout.

Any items shown as “ADD TO BASKET” – Are currently in stock and available for delivery and a delivery date will be given in checkout.

Showroom

Showroom: Closed. We apologise for the inconvenience.

Due to the current COVid-19 situation, and working space restrictions, for the safety of our staff and customers, we are unable to open the showroom. Based on current guidelines and government information the showroom will not be opening in the immediate future.

Customer Services - Response Times

Current Telephone Answer Times: Waiting Times Confirmed on Call.

Current Email Response Times: Up to Next Working Day.

LiveChat: Approximately “5” minutes

Thank you for your patience.

Stay Safe!

The Fun:Bikes Team.

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